Consultants in the architectural/engineering/construction (A/E/C) industry know that good client relations play an important part in the sustainability of their business. The success of your current and future projects depends on positive client relations.

Client relations are no longer dependent on just one person in the firm. Your employees might not be aware that they, regardless of position or years of experience, also have a role in developing or greatly enhancing client relations. Instilling a culture of positive client relations management in your office, and helping all employees achieve that culture, enables a win-win situation.

Two firms, Parsons Brinckerhoff and BHC Consultants, share their best practices for managing good client relations. Continue reading →